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Information Technology Specialist 3-- Washington State University Libraries, Pullman, WA

posted Jun 12, 2018, 8:34 AM by Lars Hagelin
As an independent, proactive and customer service focused team member this position is the main desktop support resource for public computers in all Pullman campus libraries including: general desktop computing, specialized computing in the Dimensions Lab (2D and 3D computer graphics/animation software, Virtual Reality), Dimensions Studio (Photogrammetry and 3D Scanning) and the Center for Digital Scholarship and Curation (hardware and software related to the recording and digitization of image and Audio/Visual material). This position will also have responsibility to create and deliver training and documentation. Additionally, this position will provide software support, including programming to automate installation/update processes and to support other organizational needs. This specialist will work with Libraries employees and patrons to quickly and effectively resolve Systems help desk jobs.

Required Qualifications:
  • Four years of information technology experience; OR equivalent education/experience.
Preferred Qualifications:
  • Demonstrated experience with a variety of software and hardware including motherboards, memory, hard drives, power supplies, monitors, scanners, and projectors.
  • Demonstrated experience managing a classroom or computer lab environment that supports a wide range of technology (2D and 3D computer graphics and animation software, 3D printing, Photogrammetry, 3D scanning, A/V recording and digitization).
  • Demonstrated experience with equipment troubleshooting including the use of software diagnostic tools.
  • Demonstrated experience creating and delivering training.
  • Demonstrated experience creating understandable documentation.
  • Experience with a programming or scripting language commonly used in desktop support.
  • Experience tracking problems and problem resolution.
  • Experience installing and troubleshooting operating systems in a Windows environment.
  • Bachelor's degree in Computer Science, MIS or related field.
  • Experience with Microsoft System Center Configuration Manager or similar device management framework.
  • Experience with Microsoft Hyper-V or other virtualization software.
  • Experience with Windows and Linux Server Administration.
Application deadline: July 15, 2018.

To apply:

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or