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Public Services Manager-- Timberland Regional Library (Washington)

posted Jan 8, 2018, 4:45 AM by Lars Hagelin
Timberland Regional Library seeks an energetic, forward-thinking Public Services Manager who will lead through collaboration and participation. The successful candidate will possess highly effective communication skills, a philosophy of delivering outstanding customer service and the ability to build effective teams. This leader will have ample public library district experience at the upper management level.

The ideal candidate will have a Master's level degree in Library Science and five years' experience or an equivalent combination of education and experience in managing operations for Public Services.

If you enjoy a rewarding work environment where you will join a progressive leadership team, then this job is for you.

The city of Olympia, in Thurston County, is located at the southern tip of the Puget Sound. The Timberland Regional Library Administrative Service Center is in nearby Tumwater. The rugged Olympic Mountains rise in the distance and Mt. Rainier seems close enough to touch on a clear day. This thriving community maintains its small-town feel, but if you occasionally crave a big city atmosphere, Seattle is just 60 miles away with major league sports teams, skyscrapers, and an international airport. The region has something for everyone!

Timberland Regional Library (TRL) serves five counties in southwestern Washington State. The 27 community libraries, two cooperative library centers and four kiosks serve just under half a million people in this nearly 7,000 square mile service area with a collection of 1.3 million items. The Library District is governed by a seven-member Board of Trustees. TRL is funded by property taxes and revenue from timber sales in the five-county library district.

This announcement is open until filled. The review of applications will begin on February 6, 2018.
This full-time position is FLSA exempt with excellent benefits.
The pay range for this position is $6,976.63 - $9,657.28. The starting pay step will be determined based on qualifications.

Summary:

Under the general direction of the Library Director, coordinates, manages, oversees, and provides leadership in relation to library operations, activities, programs, services, and personnel for the Timberland Regional Library District. 

Supervisory Relationships:

The Public Services Manager reports to the Library Director; supervises four district managers and six senior/large library managers.

Examples of Duties & Responsibilities:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
  • Oversee operations for Public Services within the District and directs the development, implementation, delivery, and assessment of patron programs and services.
  • Hires, supervises, and monitors the performance of assigned personnel; monitors and ensures Public Services staff compliance with library policies and procedures.
  • Develops plans and assesses progress in the areas of library planning and operations in conjunction with Public Services District Managers and Library Managers.
  • Provides leadership and support to the meetings of the Public Services team, Council of Libraries and other assigned teams; develops, coordinates, and chairs assigned meetings.
  • Ensures the effective and efficient utilization of library resources and the delivery of high quality library programs and services to the community.
  • Participates in the development and implementation of district-wide library plans, goals, policies, and procedures; establishes Public Services priorities for the District.
  • Designs, coordinates, and delivers TRL In-Charge Training for Public Services staff; encourages and models community involvement by Public Services staff.
  • Travels to individual libraries to meet with Library Managers and Public Services staff.
  • Serves as a primary communication channel for the District's libraries and facilitates; communicates between Public Services staff, other cross-department staff and other relevant parties in relation to complex, difficult, or sensitive situations requiring mediation and diplomacy.
  • Participates in budget planning, development and allocation. Ensures allocated resources are used effectively
  • Serves on various District committees, task forces, and teams including the Library Director's Administrative Team.
  • Prepares and maintains a variety of reports, records and departmental documentation; posts regular updates on activities in assigned areas.
  • Recommends and develops, in collaboration with other departments, resources for patrons that respond to current and emerging technologies.
  • Takes a futurist view of services a library can provide its patrons. Directs, coordinates, and participates in the development and implementation of initiatives, goals, priorities, and service levels in assigned areas of focus for the District.
  • Performs professional and administrative duties in planning, implementing, directing, and evaluating customer-focused library services.
  • Leads and/or participates in special projects as defined and recommended.
  • Identifies grant opportunities, applying for and moderating grants.
  • Builds collaborative relationships with professionals and staff in a highly collegial, interdisciplinary environment based on customer-first, strategic initiatives.
  • Participates in the strategic and long-range planning for the operation and future development of the District.
  • Represents the library in interactions with community groups, outside organizations, and the general public; accurately communicates, builds and maintains productive community partnerships.
  • Responds to staff inquiries and provides technical guidance and operational advice.
  • Responds to and resolves customer inquiries and complaints.
  • Stays apprised of public library issues, trends, and developments.
  • Accurately communicates library policies to the public.
  • Positively reflects TRL's mission, vision, and values to the staff and public.
  • May assume responsibility for library operations when designated by Library Director, as needed.
  • Performs other duties as assigned or required.

Education & Experience:

Accredited Master's Degree in Library Science, and seven years' experience managing community library operations in various library environments including medium and large libraries; OR an equivalent combination of education and experience.

Required Licenses or Certifications:
  • State of Washington Librarian Certificate is required.
  • Must possess a valid Washington Driver's License.
Core Library Competencies and Values:
  • Complete definitions are included on the TRL evaluation form. Employees are expected to demonstrate the following qualities at all times:
  • Demonstrates quality customer service.
  • Communicates effectively.
  • Is reliable and dependable.
  • Demonstrates a positive attitude and flexibility.
  • Works well with others, shows respect, contributes to the team.
  • Problem solving
  • Project management
  • Planning and organization
  • Innovation/Change management
  • Demonstrate library values of service, integrity, collaboration and community focus.
  • Demonstrated ability to uphold ALA's Library Bill of Rights, Freedom to Read, Freedom to View, and Code of Ethics.

Knowledge, Skills & Abilities:
Required Knowledge of:
  • Public library operations, programs, and services.
  • Principles and practices of library science.
  • Experience with customer-focused and innovative public library services.
  • Information services principles and practices.
  • Library technology, resources, databases and software.
  • Process for preparing and administering budgets.
  • Supervisory principles, practices, and methods.
  • Facilitating the delivery of high-quality, customer-focused library services.
  • Identifying the need for and facilitating the creation of new library initiatives.
  • Identifying grant opportunities, applying for and moderating grants.
  • Critical thinking and problem solving in meeting the needs of customers.
  • Fiscal responsibility in thought and action.
  • Judgment in examining, analyzing, evaluating, and interpreting facts and circumstances and determining appropriate options and actions.
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Efficiency in decision making and prioritization with operational and procedural concerns.
  • Maintaining and upholding confidentiality and privacy rights.
  • Professional and effective written and oral communication with ability to readily adapt to diverse people and situations; active listening; facilitating communication across departments and locations.
  • Ability to integrate specific assignment areas into the broader goals of the library as a whole and to identify and bring forward specific needs as they relate to overall goals.
  • Ability to analyze data, processes, and procedures, and develop meaningful reports and recommendations based on the analysis that will improve service and staff efficiency.
  • Effective organizational skills, including ability to multitask and manage multiple projects at the same time and adaptability to changing priorities to meet demands of the library.
  • Ability to work independently and innovatively in a variety of situations and be flexible and adaptable to change.
  • Supervising, leading, and delegating tasks and authority.
Required Skill in:
  • Overseeing and coordinating community library operations, programs, and services.
  • Ensuring the delivery of high quality library programs and services to the community.
  • Assisting in the development/implantation of community library plans, goals, policies, and procedures.
  • Facilitating Council meetings and serving on a variety of task forces and committees.
  • High degree of emotional intelligence when interacting with internal customers, external customers and patrons
  • Flexibility and positive response to short notice schedule changes that may require work evenings and weekends.
  • Establishing and maintaining effective working relationships with staff, branch library personnel, other libraries, community organizations, volunteers, library patrons, and the general public.
  • Providing assistance in developing and administering budgets.
  • Supervising, leading, and delegating tasks and authority.Physical Demands / Work Environment: 
  • Work is performed in a standard office environment.
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