Head, Access Services — University of Nevada, Las Vegas

Post date: June 17, 2021

The University of Nevada, Las Vegas invites applications for Head, Access Services, UNLV University Libraries [R0124985]


Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 31,000 students and more than 3,900 faculty and staff. To date, UNLV has conferred more than 136,000 degrees, producing more than 120,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada. For more information, visit us on line at: http://www.unlv.edu


The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.


As a strong partner in research and student learning, UNLV Libraries fosters critical thinking and lifelong learning at one of the nation's fastest growing universities. University Libraries comprises the Lied Library (main library) and four branch libraries and we are a gateway to more than 80,000 electronic journals, 1.2 million volumes, and 1.4 million e-books. We welcome individuals with diverse backgrounds to join our growing organization of over 130 experienced faculty librarians, professionals, and staff members. The Research and Education (RED) Division has six departments (Library Liaisons Program, Educational Initiatives, Knowledge Production, Access Services, and Safety & Loss Prevention, Teacher Development & Resources Library), three branch libraries (Architecture Studies Library, Music Library, and Teacher Development & Resources Library), and has 40 staff members, of which 21 are library academic faculty. RED fosters collaborations that contribute to our users' academic success, research, and lifelong learning. This mission is realized through instruction of learners; partnerships with faculty to create an integrated information literacy-focused curriculum; provision of targeted information resources; expert, point-of need research assistance; and fostering competencies for lifelong inquiry.


The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as leading a respectful, positive work environment. The University Libraries values begin with our belief that everyone deserves a welcoming, inclusive, and equitable environment where they are treated with respect and dignity. The Libraries extends its commitment to diversity and equity in employment and especially welcomes applications from women, persons of color, persons with disabilities, persons of minority sexual orientation or gender identity, and others who contribute to diversification.


UNLV University Libraries seeks applications for the Head, Access Services. The incumbent provides leadership and oversight for one of the major public services departments in the UNLV University Libraries and is responsible for managing access services operations – circulation, reserves, billing, technology lending, stacks management, and Lied Automated Storage & Retrieval (LASR) – within Lied Library, including oversight of a team of 6 full time Library Technicians and 30-40 student employees.

As a department manager, the Head, Access Services contributes to the planning, development, and assessment of initiatives and projects within UNLV Libraries and the Research & Education Division (RED). The incumbent works collaboratively with library administration, faculty, and staff throughout the University Libraries to provide services, develop and implement policies that ensures customer service excellence, and provide a welcoming and safe environment for diverse users. The incumbent facilitates access to collections by coordinating development and implementation of external and internal library policies relevant to assigned areas and management of the fulfillment functions within Library Service Platform (LSP). The incumbent works collaboratively with other library managers to coordinate collections-related space planning in the Lied Library. The incumbent is responsible for ensuring the Lied Library operates according to posted schedule and hours; oversees the primary service point in the Lied Library; and responds to patron inquiries, comments, suggestions, and complaints working with appropriate staff to address issues.

The Head, Access Services manages public services for a broadly diverse student population and collaborates with diverse colleagues. This work supports existing equity, diversity, and inclusion efforts at UNLV and in the University Libraries, such as the Libraries' ongoing "We Need to Talk: Conversations on Racism" forums, creation of seven gender-neutral restrooms, and its implementation of "Recommendations For Diverse Recruitment" developed by the Libraries' Inclusion and Equity Committee.


  • Directly supervises 5 FTE classified staff and indirectly supervises 1 FTE classified staff and 30-40 student employees.

  • Responsible for leadership and day-to-day management of library services, operations, and staffing, including exploration, planning, development, design, implementation, and assessment of Access Services operations including circulation, reserves, billing, technology lending, stacks management, and Lied Automated Storage & Retrieval (LASR).

  • Serves as the University Libraries’ liaison to the UNLV Disability Resource Center (DRC) and oversees provision of library services and resources for library patrons with disabilities. Collaborates with the DRC to assess the assistive technologies in the Libraries and ensure they continue to meet patron needs.

  • Contributes to divisional planning, policy and services development, and assessment. Serves as an active member of Library Council, the RED Leadership Team (divisional management team), task forces, and committees.

  • Maintains up-to-date professional skills and knowledge of current trends and issues related to academic libraries and access services.

  • The regular schedule for this position is Monday-Friday 8 am-5 pm or 9 am-6 pm, with some degree of employer flexibility in establishing a preferred schedule. The incumbent may occasionally need to work evenings or weekends. The incumbent may need to flex their schedule occasionally due to staff absences and when the library hours change during extended study hours, intercessions, holiday periods, and summer. Additional hours may be required during peak activity periods, usually at the beginning of a semester.


This position requires an earned Bachelor's Degree by the date of appointment.


  • Competence and sensitivity in working with individuals who are highly diverse regarding many facets of identity, including but not limited to gender, ethnicity, nationality, sexual orientation, ability, income, level of educational attainment, and religion.

  • Ability to work creatively, collaboratively, and effectively to promote teamwork, diversity, equality, and inclusiveness within the Libraries and the university.

  • Minimum of two years of recent experience in access and delivery services in an academic, research, or public library or comparable setting, including supervision of staff, assessment of services and operations, and developing policies, procedures and workflows.

  • Strong customer service skills and commitment to providing excellent service in a diverse, fast-paced, high-volume environment, including the ability to resolve issues in a professional and respectful manner.

  • Strong written and verbal communication skills. Ability to communicate effectively in person, via email, chat, and telephone with customers and colleagues.

  • Strong interpersonal skills. Ability to establish and sustain positive working relationships with all levels of personnel (administrators, faculty, staff, and student employees) and with external constituencies.

  • Demonstrated ability to lead and supervise staff effectively, including hiring, onboarding, training, determining workloads, delegating responsibilities, providing direction, coaching, mentoring, and monitoring and evaluating job performance.

  • Ability to set and manage priorities for self and others. Ability to complete objectives on time and within budget.

  • Strong project management skills to lead and/or coordinate multiple projects.

  • Demonstrated proficiency with computers and software, the Web, and library-relevant information technologies. Working knowledge of common applications such as Microsoft Word, Excel, PowerPoint, or similar productivity software.

  • Experience with ExLibris’ Alma Fulfillment Module.

  • Experience with SpringShare software.


  • Experience working in the Google Suite environment (Gmail, Google Calendar, Google Drive, etc.).


This is a full-time, 12-month, Administrative Faculty position at a Grade B. Minimum salary is $58,000. Salary is competitive with those at similarly situated institutions and dependent upon labor market. Position is contingent upon funding. In addition, University Libraries is committed to and helps fund professional development opportunities: each position receives annual allotment for professional development activities. Benefits information is available here: https://www.unlv.edu/hr/benefits

UNLV University Libraries provides generous support for individual professional development, and residents of Nevada enjoy no state income tax. Home to many major annual conventions, Las Vegas is one of the best-connected cities in America and the nearest major city to several of the nation’s richest natural treasures. In addition to the world renowned Las Vegas Strip providing a variety of culinary and entertainment opportunities, Las Vegas is home to five professional athletic organizations and continues to expand local cultural opportunities, including the internationally recognized Smith Center for the Performing Arts. To learn more about living in Las Vegas visit our guide at https://guides.library.unlv.edu/lasvegas/welcome.



Full-Time Equivalent


Required Attachment(s)

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, emails, and telephone numbers of at least three professional references who may be contacted. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled, review of candidates’ materials will begin on July 15, 2021 and best consideration will be gained for materials submitted prior to that date. Materials should be addressed to the Head, Access Services Search Committee Chair, and are to be submitted online as we do not accept emailed materials. For assistance with the application process, please contact UNLV Human Resources at (702) 895-3504 or UNLVJobs@unlv.edu.


UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number, “R0124985” in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.


UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.


UNLV is an Equal Opportunity / Affirmative Action educator and employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. The University of Nevada, Las Vegas employs only United States citizens and non-citizens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply.


UNLV does not discriminate in its employment practices or in its educational programs or activities, including admissions, on the basis of sex/gender pursuant to Title IX, or on the basis of age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, color or religion pursuant to Title 4, Chapter 8, Section 13 of the NSHE Handbook. Reports of discriminatory misconduct, questions regarding Title IX, and/or concerns about noncompliance with Title IX or any other anti-discrimination laws or policies should be directed to UNLV’s Title IX Coordinator Michelle Sposito. The Title IX Coordinator can be reached through the online reporting form, by email at titleixcoordinator@unlv.edu, by phone at (702) 895-4055, by mail at 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV, 89154-1062, or in person at Frank and Estella Beam Hall (BEH), Room 555.

Job Category

Administrative Faculty

Note to Applicant

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).

Recruitments that provide a work schedule are subject to change based on organizational needs.

TO APPLY: https://nshe.wd1.myworkdayjobs.com/en-US/UNLV-External/job/UNLV1-Maryland-Campus/Head--Access-Services--UNLV-University-Libraries--R0124985-_R0124985