The Access & Information Services information and training supervisor manages and supervises employees and daily operations, including setting departmental priorities for staff and student training, managing issues related to night and weekend staffing, scheduling for service sites, and working with others to manage the overall safety and security, including closing and Code of Conduct violations. They coordinate with other supervisors regarding desk scheduling needs, including overnight extended 24/7 hours during finals; work with library stakeholders related to the research process; and ensure quality of service at physical information desks and through virtual services such as chat and email. The information and training supervisor works to update a combination of face-to-face and asynchronous online trainings in a changing environment and establishes appropriate staffing models at library service sites. They work with library and campus stakeholders on issues of safety and security; regularly attend and participate in conferences or user group meetings bringing back information for department environmental scanning and strategic planning processes; provide analysis support of a wide variety of data to management and make recommendations for process improvements.
Access and Information Services staff operate in an environment where department members work evenings and weekends for the purpose of supporting the education and research needs of customers and for promoting a safe and secure learning environment in the various libraries. You will be responsible for fostering and participating in an environment of change across the organization. As customers’ needs change, the assignments, work, and hours may change. You will also be responsible for performing leadership functions such as serving on department and library-wide committees, participating in decision making, and appropriately communicating with relevant stakeholders.
Work Schedule: Sunday - Thursday, 11:00 am - 8:00 pm
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At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff, and faculty engagement in addressing issues of diversity and inclusiveness.
For more information and to apply, please visit the URL provided: https://arizona.csod.com/ux/ats/careersite/4/home/requisition/12935?c=arizona