Reference and Instruction Manager— Grand Canyon University

Post date: Nov 23, 2021

Job Title: Reference & Instruction Manager

Institution Name: Grand Canyon University Library

Job Location: Phoenix, AZ

Description:


Grand Canyon University’s Library is seeking a full time Reference & Instruction Manager. This position provides day-to-day leadership and supervises staff to ensure a high-performance, service-oriented work environment.

The schedule for this position is four 10-hour shifts, Sunday - Wednesday from 11:30am-10:30pm with potential work from home options one day a week dependent on schedule needs.

Responsibilities:

  • Provide day-to-day leadership and supervises staff to ensure a high-performance, service-oriented work environment.

  • Schedule staff across the Ask-A-Librarian service and monitors communication between staff and patrons to ensure maintenance of high standards of customer service.

  • Create and maintain training documentation encompassing departmental processes and conducts staff training and coaching for performance improvement and development.

  • Track and analyze operational data and statistics using analytical tools and present relevant data.

  • Responsible for implementing and enforcing policies and procedures and assists in difficult service interactions.

  • Assist with library outreach, including promotion, event planning, and collaboration with other campus entities.

  • Maintain awareness of professional standards and new technologies relevant to academic support services.

  • Develop, schedule, and provide bibliographic instruction related to the use of the Library and its resources in-person and online.

  • Promote library resources and services to the University community.

  • Act as a liaison for the library with other departments.

  • Work collaboratively in a team environment to share best practices.

  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University.

  • Other duties as assigned.

Qualifications:

  • ALA accredited master’s degree in library or information science required.

  • 3 years relative experience in providing library services in either public or educational institutions.

  • Professional experience in an academic library preferred.

  • Demonstrated experience and demonstrated skill in supervision and hiring.

  • Strong analytical and problem-solving skills, as well as excellent oral and written communication skills.

  • Demonstrated experience conducting research, compiling information and data gathered, summarizing, and making recommendations.

  • Ability to effectively communicate and foster a cooperative work environment.

  • Ability to be proactive and flexible.

  • Position requires nights and weekend hours.

  • Must pass pre-employment background investigation.

More information and application process located here: https://jobs.gcu.edu/reference-and-instruction-manager/job/18020478