Post date: September 8,  2023

Provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Also responsible for responding to, documenting and resolving service tickets in a timely manner.  Duties also include ordering, configuring, and deploying systems throughout the Library as well as providing IT support for emerging technologies.

Must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

The Support Analyst will also perform root cause analysis, resolve typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and audio-visual equipment. This position may require independent work, sharing information across multiple departments, and assisting other IT professionals as well as staff and faculty with their work.

This position is required to work on campus full-time. Telecommuting will only be authorized for occasional/exceptional circumstances.

We seek qualified applicants who also bring perspectives and experiences that will enrich and strengthen our organization. We especially invite applications from candidates who may not have followed a traditional educational or professional path. All candidates should be prepared to discuss how they see themselves contributing to the University’s equity, diversity, and inclusion efforts. The library serves an increasingly diverse constituency of patrons, and our employees, services, collections, and policies should honor and reflect this diversity. We are therefore interested in identifying and interviewing candidates who have experience with underserved or marginalized communities and communities of color and who are committed to advancing our mission to provide equitable access to information resources.

Salary: $55,000 to $58,000

For more details and to apply, please see the full posting available here.